Pillar 02 · Software Engineering

Remote-Support — DSGVO-konform, ohne Vendor-Lock-in.

RustDesk instead of TeamViewer, Linux/Windows server maintenance, monitoring, incident response. Direct channel to the team that built your applications — no helpdesk carousel.

Support-Plan vereinbaren →

Support Services

Support for your requirements

Basic
Proposal on request

Included for CODLAB customers with an active maintenance contract.

  • ✓ Reply within 24 hours on business days
  • ✓ Email & Phone
  • ✓ Bug fixes included
Request a proposal
RECOMMENDED
Priority
Proposal on request

Quick response for business-critical systems.

  • ✓ Reply within 24 hours on business days
  • ✓ Remote maintenance via RustDesk
  • ✓ Mon–Fri 09:00–18:00
  • ✓ Monitoring & Updates
Request a proposal
Enterprise
Proposal on request

For productive enterprise systems with SLA.

  • ✓ Response times as individually agreed (SLA)
  • ✓ Extended service hours
  • ✓ Dedicated contact person
  • ✓ Uptime SLA upon request
View all prices & engagement models →

Are you already a customer? Use the guide below for a remote maintenance session.

STEP 1

Download RustDesk Client

Detection in progress...

Download

Open Source (RustDesk) GDPR-compliant You start & end the session

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Other Platforms:

STEP 2

Configure Server

ID Server rustdesk.codlab.de
Relay Server rustdesk.codlab.de
API Server (leave empty)
Key vjvItv0Ryj6uq8kAQf7uaMRxVVFYVc0FnRSWZlGjXII=
STEP 3

How to Configure the Client

1

Start Client

Open the downloaded RustDesk client.

2

Open Settings

Click on Gear → Network

3

Enter Server Data

Copy the above values into the corresponding fields.

4

Save & Restart

Click on Apply and restart RustDesk.

✓

Ready! Share ID

Your support ID will be displayed. Share this ID with us.

Contact Support

Share your support ID with us. We reply within 24 hours on business days.

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