Appointments and callbacks
Which appointment types may be requested, booked or moved? We check the practice software interface and required approvals; an existing calendar integration is not assumed.
Industry solution · healthcare
AI reception for practices — your team stays in control.
Handle routine questions by phone and hand unclear requests to your team. We define with your practice which tasks are allowed and how callers reach a person.
From a call to the right person.
The CODLAB Voicebot can handle questions about opening hours and appointments. It uses Mistral with processing in the EU. A custom solution with open models is a separate project on your hardware or chosen European infrastructure.
What your practice decides first.
Limit patient data
Which details does the workflow need? Identification, access, conversation logs and deletion are defined with the responsible people.
Handover and limits
The planned workflow is phone assistance without medical advice. We agree handover for symptoms, uncertainty and urgent matters, plus a fallback when the system is unavailable.
Start with one practice workflow.
To start, we need a workflow without patient data and the practice software in use. Together we choose test calls: a routine query, an unclear request and a necessary handover. You receive the tested workflow and open issues before deciding on a pilot.
GDPR and the EU AI Act are project principles. Technical documentation supports assessment by your privacy and legal specialists.
Industry solution · healthcare
Which call should become easier?
Describe a typical enquiry and your practice software. The first conversation does not need patient data.
Documented development
GDPR & EU AI Act as design principles
Direct developer · no call center